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F.A.Q

General

Frames

Lenses

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Q2: How can you charge such low market price?
A2:Our frames start as low as $24.95 because we are 100% internet retailers. Moreover raybanonsales.com focuses on top quality frames directly from the manufacturer. No retail costs are passed on to consumers, and the process is completed all in one shop. As soon as you place your order, we can proceed to lens production and glasses assembly. We accomplish this all under one roof (and website), by passing traditional (and unnecessary) market costs.

Q3: How do I track my order?
A3:You can log in to your account online and you will be able to see the status of your order. You may also contact our Customer Service via email at sales@raybanonsales.com

Q4: What types of Ray-ban frames do you sell?
A4:We offer a variety of plastic, metal, memory or flexible (bendable frames that retain their shape), titanium, designer and sports frames. All of our frames are hypoallergenic and come complete with complimentary case and cleaning cloth. For a complete list please click on our online catalog.

Q5: Do you have a retail store where we can fit your frames?
A5:Sorry,we currently don't have any retail stores. Being an E-business oriented shop is the core competency which allows us to offer our customers such products with hot prices. For fitting, we recommend to look unto the interior sidebar of each frame to see the dimensions that suit you best. You can compare this with the dimensions on the product info pages, or contact our Customer Service directly so that they can advice you some more frames which may fit you perfectly. Note: Glass Dimensions are measured in millimeters: Lens width - Nose Bridge - Sidebars x Lens height 50 - 14 - 135 X 24

Q6: Do you offer the tint that changes color indoors to outdoors and indoors?
A6:Yes, we call it Photochromic. When you are indoors, the tint will be very light. And when you are outdoors, it will get dark depending on the direct exposure to sunlight. Please be advised that these lenses do not get as dark as a typical sunglass.

Q7: Can we have lenses both tinted and photochromic?
A7:No,lenses are either photochromic or tinted. Therefore the two features are incompatible and can not be selected simultaneously.

Q10: How long does it take for me to receive my sunglasses?
A10:Generally speaking, it takes about 14 business days to deliver the custom eyeglasses directly to your door. Of course, this is just estimation and it usually takes much less than that. For a complete shipping schedule, please refer to Q11. Should you encounter any problem in getting your order, please feel free to contact us or log in your account at our website to see the updates of your order.

A11:

Country	Time
United Kingdom,Canada,United States,Japan	7-14 Days
Germany,France,Andorra,Belgium,Denmark,Finland,Iceland,Ireland, Italy,Monaco,Norway,Portugal,Spain,Sweden,Switzerland, Vatican City State(Holy See),Australia,Austria,Malta,Greece,South Korea, Taiwan,Singapore,New Zealand	12-16 Days
Other country	12-16 Days

Q12: What if I entered some information incorrectly?
A12:Make sure you write down your order number, contact us within the hour of ordering and email us at sales@raybanonsales.com.

Q14: What are the available methods of payment?
A14:We use Authorize.net to securely accept Amex, Visa, Discover, MasterCard and Paypal payments.

Q15: Is the payment page secure?
A15:We have chosen the best e-commerce service in the industry, and guarantee secure payment processing.

Q16: Can I get a sales invoice?
A16:Yes, you can request this from our customer service and we will be happy to email you a copy of the invoice. This invoice can be used by customers who need it for reimbursement by their insurance companies or work place.

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